Contact Us

Thank you for visiting Luna Casino. We appreciate your interest in our independent reviews and comprehensive guides to online gambling brands. This page provides clear guidance on how to contact us and, importantly, what types of inquiries we can and cannot assist with.

To ensure your query is handled efficiently, please review the sections below. This will help you direct your message to the correct party, whether that is us or a specific online casino or sportsbook operator.

Luna Casino is an independent affiliate and review website. We are dedicated to providing honest, unbiased reviews and information about various online casinos and sportsbooks. We are NOT an online casino or sportsbook operator. We do not host gambling games, manage player accounts, process financial transactions, or hold any player funds. Our role is strictly to review, inform, and guide our users through the online gambling landscape.

As an independent entity, Luna Casino maintains no direct operational ties to the brands we review beyond standard affiliate partnerships. This allows us to offer objective insights and recommendations.

We are here to assist with matters directly related to our website, content, and partnerships. You can contact Luna Casino for the following:

• Feedback on Our Content: If you have suggestions, corrections, or general feedback regarding our reviews, articles, or guides on Luna Casino.
• Reporting Inaccurate Information: Should you find any factual inaccuracies in our published content, please let us know so we can investigate and update it promptly.
• Partnership and Advertising Inquiries: For businesses interested in collaborating with Luna Casino or discussing advertising opportunities on our platform.
• General Website Issues: If you encounter technical problems while using the Luna Casino website, such as broken links or display errors.
• Media and Press Inquiries: For journalists or media outlets seeking information or commentary from Luna Casino regarding the online gambling industry.

It is crucial to understand that Luna Casino cannot assist with issues pertaining to specific player accounts or activities on third-party gambling sites. We do not have access to operator systems or player data. Therefore, we cannot help with:

• Player account creation, verification, or closure.
• Deposits, withdrawals, or payment processing issues.
• Bonus claims, wagering requirements, or promotional offers.
• Game fairness, technical glitches within games, or payout disputes.
• Any form of customer support for a specific online casino or sportsbook.
• Retrieving lost account details or resetting passwords for operator sites.

For any of the above, you must contact the customer support team of the specific online casino or sportsbook where you hold an account. They are the only entity with the authority and access to assist you with such matters.

As reiterated, Luna Casino is an independent review site and not an online gambling operator. We do not manage player accounts, process deposits, handle withdrawals, or resolve disputes related to gameplay or bonuses. If you have any questions or encounter problems concerning your account, deposits, withdrawals, bonus terms, or any other aspect of your experience at an online casino or sportsbook, you must contact that operator's customer support directly.

Most reputable online casinos and sportsbooks offer multiple channels for customer support, including live chat, email, and telephone. Please refer to the specific operator's website for their contact details.

For all legal inquiries pertaining to Luna Casino, including but not limited to contractual matters, regulatory compliance, or other legal concerns, please direct your correspondence to our dedicated legal department. We request that all legal communications be submitted in writing to ensure proper documentation and review.

Email for Legal Inquiries: [email protected]

Please note that this email address is exclusively for legal matters. Inquiries not related to legal issues will not receive a response from this address.

Luna Casino respects the intellectual property rights of others. If you believe that any content published on our website infringes upon your copyright or intellectual property, please notify us immediately with a DMCA (Digital Millennium Copyright Act) takedown request. Your request must include the following information:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including your address, telephone number, and an email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Email for DMCA and Copyright Takedowns: [email protected]

We will review all valid DMCA notices and take appropriate action in accordance with applicable copyright laws.

Luna Casino is committed to promoting responsible gambling practices. While we do not operate gambling services, we strongly advocate for safe play and provide information on where to find help if you or someone you know is struggling with problem gambling. We encourage all users to gamble responsibly and within their means.

If you are concerned about your gambling habits, please seek assistance from professional organizations dedicated to responsible gambling support. These organizations offer confidential advice and resources to help individuals manage their gambling behavior. You can typically find links to such resources on the websites of licensed online casinos and sportsbooks, as well as through national gambling helplines and support groups.

We endeavor to respond to all legitimate inquiries directed to Luna Casino in a timely manner. Our standard response time for general inquiries, feedback, and partnership questions is typically within 2-3 business days. Legal and DMCA-related inquiries will be prioritized and addressed as quickly as possible, often within 1-2 business days, depending on the complexity of the matter.

Please understand that inquiries sent to the incorrect department or those that fall outside the scope of what Luna Casino can assist with may experience delays or may not receive a direct response, as we will not be able to help. We appreciate your patience and cooperation in helping us manage communications effectively.