KYC and Verification

At Luna Casino, player safety and regulatory compliance are paramount. We are legally obligated to verify the identity of our players to prevent fraud, underage gambling, and money laundering. This process, known as Know Your Customer (KYC), ensures a secure and trustworthy environment for everyone enjoying our games. It protects both our players and Luna Casino from illicit activities, fostering a fair and transparent gaming experience.

KYC, or Know Your Customer, is a standard regulatory procedure in financial services and online gaming. It involves collecting and verifying personal information from our customers. This helps Luna Casino understand who our players are, ensuring they are legally eligible to gamble and that their activities are legitimate. It is a critical component of our commitment to responsible gaming and compliance with international anti-money laundering (AML) regulations.

Verification is an ongoing process that may be triggered at various stages of your journey with Luna Casino. Typically, it is required:

• Upon registration, before you can make your first deposit or withdrawal.
• When you reach certain deposit or withdrawal thresholds, as mandated by our licensing authority.
• If there are changes to your personal details, such as a new address or name.
• When our internal monitoring systems flag unusual or suspicious account activity.
• Periodically, as part of our ongoing due diligence obligations, even if no specific trigger event occurs.

To complete our verification checks, we may request several types of documents. These are standard requirements across regulated online gaming platforms and are essential for maintaining a secure and compliant service. We will always specify exactly which documents are needed for your particular situation.

To confirm your identity, we require a clear, colour copy of one of the following valid, government-issued identification documents:

• Passport: The photo page, showing your full name, date of birth, place of birth, nationality, photograph, signature, and document expiry date.
• Driving Licence: Both sides of the licence, displaying your full name, date of birth, photograph, signature, and expiry date.
• National Identity Card: Both sides of the card, showing your full name, date of birth, photograph, signature, and expiry date.

The document must be valid and not expired. All four corners of the document must be visible, and the text must be clearly legible.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. Acceptable documents include:

• Utility bill (e.g., electricity, gas, water, internet, landline phone bill).
• Bank statement or credit card statement.
• Government-issued correspondence (e.g., tax statement).

Mobile phone bills are generally not accepted. The document must be dated within the last three months, show the service provider's logo, and clearly state your name and address. All four corners of the document must be visible, and the text must be clearly legible.

To ensure the security of your transactions and prevent unauthorised use, we may need to verify the payment methods you use to deposit or withdraw funds. Depending on the method, this could involve:

• Credit/Debit Cards: A clear photo of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and the account ID.
• Bank Transfers: A copy of a bank statement showing your name, account number, and the bank's logo.

This verification step confirms that you are the legitimate owner of the payment method being used on your Luna Casino account.

In certain circumstances, particularly for larger transactions or if our risk assessment indicates a need, we may be required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) process and is a legal obligation under anti-money laundering regulations. This might involve providing documents such as:

• Bank statements showing the origin of funds.
• Proof of income (e.g., payslips, tax returns).
• Documents relating to inheritance, property sale, or other significant financial events.

We understand that this can be a sensitive request, but it is crucial for us to comply with our regulatory duties and maintain a safe gaming environment for all Luna Casino players. All information provided is treated with the utmost confidentiality.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, this takes between 24 to 72 hours, depending on the volume of requests and the clarity of the documents provided. You will be notified via email once your documents have been reviewed and your account status updated. If further information is required, we will contact you directly.

Luna Casino takes data security very seriously. All documents and personal information you provide are stored securely in accordance with our Privacy Policy and relevant data protection regulations, including GDPR. We use advanced encryption technologies to protect your data from unauthorised access, disclosure, alteration, or destruction. Only authorised personnel involved in the verification process have access to your documents, and they are bound by strict confidentiality agreements.

Luna Casino operates under strict anti-money laundering (AML) policies and procedures. Our KYC and verification processes are fundamental to these policies. We are committed to preventing our platform from being used for illegal activities such as money laundering or terrorist financing. By verifying identities and monitoring transactions, we contribute to the integrity of the financial system and the safety of our gaming community.

Gambling is strictly prohibited for individuals under the legal age of 18 (or the legal age in your jurisdiction, if higher). Age verification is a critical part of our KYC process. We rigorously check the age of all our players to prevent underage gambling, which is both illegal and irresponsible. Any account found to belong to a minor will be immediately closed, and any funds or winnings will be forfeited. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites.

While we strive for quick and efficient verification, delays can occur if documents are unclear, incomplete, or if additional information is required. If your verification is unsuccessful, we will inform you of the reasons and guide you on what steps to take next. It is important to respond promptly to any requests for further information to avoid potential restrictions on your account, such as limitations on deposits, withdrawals, or even temporary suspension of your Luna Casino account.

If you have any questions about the KYC process, document requirements, or need assistance with uploading your documents, our customer support team is here to help. You can reach us via live chat or email. We are committed to making the verification process as smooth and straightforward as possible for all Luna Casino players. Do not hesitate to contact us if you require clarification or support.