Responsible Gambling

Luna Casino is dedicated to providing a secure and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment, a pastime enjoyed responsibly. However, we also recognise that for a small minority, gambling can become problematic. Our commitment to responsible gaming is integral to our operations, ensuring that we offer tools and support to help you maintain control and play safely. We adhere strictly to the guidelines set by our licensing authority, implementing measures designed to prevent problem gambling and protect vulnerable individuals. Our goal is to foster a culture of responsibility, where players can enjoy our games within safe and manageable limits.

It is important to be aware of the signs that gambling may be becoming an issue. Problem gambling can manifest in various ways, affecting an individual's financial stability, personal relationships, and mental well-being. Look out for these indicators:

• Spending more money or time on gambling than you can afford.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, believing you must win back money you have lost.
• Gambling affecting your work, studies, or family life.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, guilty, or depressed after gambling.
• Gambling to escape from personal problems or feelings.
• Repeated unsuccessful attempts to cut back or stop gambling.

If you recognise any of these signs in yourself or someone you know, it may be time to seek assistance. Luna Casino encourages open communication and provides resources to help.

Maintaining control over your gambling habits ensures it remains a source of entertainment. Here are some practical tips to help you play responsibly at Luna Casino:

• Gamble for entertainment, not to make money. View gambling as a leisure activity with an associated cost, similar to going to the cinema or a concert.
• Set a budget and stick to it. Decide how much you are willing to spend before you start playing and do not exceed that amount.
• Never chase losses. Accept that losses are part of gambling. Trying to win back lost money often leads to larger losses.
• Balance gambling with other activities. Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social engagements.
• Avoid gambling when stressed or upset. Emotional states can impair judgment and lead to impulsive decisions.
• Take regular breaks. Step away from the screen periodically to clear your head and reassess.
• Do not gamble under the influence of alcohol or drugs. These substances can impair your decision-making abilities.

By following these guidelines, you can ensure your experience at Luna Casino remains positive and enjoyable.

Luna Casino provides robust tools to help you manage your gambling expenditure effectively. You can set various limits on your account:

• Deposit Limits: Control the maximum amount of money you can deposit into your account over a specified period (daily, weekly, or monthly). Once set, you cannot deposit more than this amount until the period resets.
• Loss Limits: Define the maximum amount of money you are willing to lose within a specific timeframe (daily, weekly, or monthly). If your losses reach this limit, you will be prevented from placing further wagers until the period ends.
• Wager Limits: Restrict the total amount of money you can wager within a chosen period (daily, weekly, or monthly). This helps manage your overall betting activity.

These limits can be adjusted through your account settings. Any request to increase a limit will typically take effect after a cooling-off period to allow for careful consideration. Decreasing a limit, however, will usually be applied immediately.

If you feel you need a short break from gambling, Luna Casino offers time-out options. A time-out allows you to temporarily restrict access to your account for a defined period, typically ranging from 24 hours to several weeks. During a time-out, you will not be able to log in or place any bets. This feature is designed for players who want to step away for a short while, reflect on their habits, and return with renewed control. Once the time-out period expires, your account access will be automatically restored. This is a softer alternative to self-exclusion, suitable for short-term breaks.

For players who feel their gambling has become a serious problem, Luna Casino offers a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily close your account for a longer, specified period, usually six months, one year, or even indefinitely. During a self-exclusion period:

• You will be unable to log in to your Luna Casino account.
• You will not receive any marketing or promotional materials from us.
• We will take all reasonable steps to prevent you from opening new accounts with Luna Casino.

Self-exclusion is a significant step and should be considered carefully. Once activated, it cannot be reversed until the chosen period has fully elapsed. To initiate a self-exclusion, please contact our customer support team, who will guide you through the process. We are committed to supporting your decision to self-exclude and will handle your request with discretion and efficiency, in line with GDPR requirements.

Luna Casino is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or who have reached the legal age for gambling in their jurisdiction, whichever is higher. We employ robust age verification procedures during the registration process, requiring users to provide valid identification. We also conduct ongoing checks to ensure compliance. We urge parents and guardians to take an active role in protecting minors from accessing gambling sites. Tools such as filtering software can help prevent access to gambling content on shared devices. It is crucial to keep your Luna Casino login details confidential and ensure that children do not have access to your account.

To help you stay mindful of the time you spend gambling, Luna Casino offers reality check features. These are periodic pop-up notifications that appear on your screen while you are playing. A reality check typically displays information such as:

• The duration of your current gaming session.
• Your net winnings or losses during that session.

The reality check serves as a prompt to encourage you to take a break, review your activity, or consider ending your session. You can often customise the frequency of these reminders through your account settings. This tool is designed to promote conscious play and prevent you from losing track of time while enjoying our games.

Understanding your gambling habits is the first step towards responsible play. Luna Casino encourages you to take a confidential self-assessment test if you are concerned about your gambling behaviour. These assessments typically consist of a series of questions designed to help you evaluate your relationship with gambling. Your responses can provide insight into whether your gambling habits are healthy or if they might be leaning towards problematic territory. While not a diagnostic tool, a self-assessment can be a valuable starting point for reflection and can help you decide if you need to utilise our responsible gaming tools or seek further professional help. You can usually find a link to a self-assessment questionnaire within the responsible gaming section of your account or on this page.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)